Shipping policy

Shipping policy 

Hong Kong Shipping policy

Shipping Times and Costs

Shipping Method

Delivery Window

 Shipping Cost

All orders in Hong Kong 

3-5 business days

HKD35

 

Door to door delivery (ONLY for Hong Kong)
Delivery area: We offer to ship to all locations in Hong Kong SAR (residential and business addresses only).
Delivery fee: The shipping cost is HKD 35.

Shipping method: We offer door-to-door delivery to residential and commercial addresses, but not hotel or PO Box addresses. When the cargo is ready we will provide you with a tracking number.
Delivery time: We will deliver your order within 3-5 business days of your order. It takes 3-5 working days for delivery in the main Hong Kong area. Orders are delivered Monday to Friday from 9am to 5pm, excludingSaturdays and Sundays and statutory public holidays.

**JOVE JOVE cannot be held responsible for delivery delays.

 

Macau Orders Shipping policy

Macau Orders: In addition to the delivery fee, there may be additional taxes or duties that the customer will need to pay upon receipt.

Shipping Times and Costs

Shipping Method

Delivery Window

 Shipping Cost

All orders in Macau

3-5 business days

MOP 55

Delivery fee: The shipping cost is MOP 55. In addition to the delivery fee, there may be additional taxes or duties that the customer will need to pay upon receipt.


The delivery cost will be calculated automatically on the final payment page.

Shipping method: We offer door-to-door delivery to residential and commercial addresses, but not hotel or PO Box addresses. When the cargo is ready we will provide you with a tracking number.

Delivery time: We will deliver your order within 7business days of your order.
**JOVE JOVE cannot be held responsible for delivery delays.

 

Australia, Japan, Malaysia, Singapore, South Korea Orders Shipping policy

Australia, Japan, Malaysia, Singapore, South Korea Orders: In addition to the delivery fee, there may be additional taxes or duties that the customer will need to pay upon receipt.

Shipping Times and Costs

Shipping Method

Delivery Window

 Shipping Cost

Standard Shipping 

7-14 business days

USD$15

 

Delivery area: Australia, Japan, Malaysia, Singapore, South Korea

Delivery fee: The shipping cost is USD$15. In addition to the delivery fee, there may be additional taxes or duties that the customer will need to pay upon receipt.

The delivery cost will be calculated automatically on the final payment page.

Shipping method: We offer door-to-door delivery to residential and commercial addresses, but not hotel or PO Box addresses. When the cargo is ready we will provide you with a tracking number.

Delivery time: We will deliver your order within 7-14 business days of your order.
**JOVE JOVE cannot be held responsible for delivery delays.

 

International Orders Shipping policy

International Orders: In addition to the delivery fee, there may be additional taxes or duties that the customer will need to pay upon receipt.

Shipping Times and Costs

Shipping Method

Delivery Window

 Shipping Cost

Standard Shipping 

7-14 business days

USD$38

 

Delivery area: Only applicable to Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Ireland, Israel, Italy, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States


Delivery fee: The shipping cost is USD$38. In addition to the delivery fee, there may be additional taxes or duties that the customer will need to pay upon receipt.

The delivery cost will be calculated automatically on the final payment page.

Shipping method: We offer door-to-door delivery to residential and commercial addresses, but not hotel or PO Box addresses. When the cargo is ready we will provide you with a tracking number.

Delivery time: We will deliver your order within 7-14 business days of your order.
**JOVE JOVE cannot be held responsible for delivery delays.

 

China Orders Shipping policy

China Orders: In addition to the delivery fee, there may be additional taxes or duties that the customer will need to pay upon receipt.

Shipping Times and Costs

Shipping Method

Delivery Window

 Shipping Cost

Standard Shipping 

7-14 business days

CNY¥100

 

Delivery fee: The shipping cost is CNY¥100. In addition to the delivery fee, there may be additional taxes or duties that the customer will need to pay upon receipt.

The delivery cost will be calculated automatically on the final payment page.

Shipping method: We offer door-to-door delivery to residential and commercial addresses, but not hotel or PO Box addresses. When the cargo is ready we will provide you with a tracking number.

Delivery time: We will deliver your order within 7-14 business days of your order.
**JOVE JOVE cannot be held responsible for delivery delays.

 

Delivery failed order:
Occasionally orders are returned to us with incorrect addresses, PO Box and hotel addresses, failed delivery attempts, or rejected by recipients. When the courier returns the undeliverable package to us, we will refund the original shipping fee after deducting the original shipping fee, and the customer will be charged an additional delivery fee and handling fee of HKD100.
Please make sure the buyer or recipient authorises the receipt, JOVE JOVE is not responsible for any loss caused by other recipients receiving the package.
Ask the customer to inspect the goods for any discrepancies, quantity and/or physical damage immediately after delivery. If you notice any discrepancies, quantities and/or physical damage, please see Exchanges andReturns. STELLAM HOME LTD reserves the right to reject your claim if the customer has signed for the goods upon receipt.