ALL YOUR QUESTIONS, ANSWERED

 1. Why are your prices so low?

We have reimagined the traditional direct-to-consumer model in order to minimize waste and cost. We source elevated essentials with low design costs, direct from makers and use no middlemen. We also endeavor to minimize packaging and corporate overheads while not compromising on quality or customer experience.

2. Are your products authentic?

Our 

Our products are sourced from makers all around the world and are made from authentic, premium materials like 100% Mongolian cashmere, European linen, and mulberry silk.

3. Where are your products made?

Everything we sell is carefully curated from the best makers around the world. We partner only with factories that pay fair wages to their workers and produce goods in a sustainable manner. Many of our factories are also partners in local corporate social responsibility initiatives.
Everything we sell is carefully curated from the best makers around the world. We partner only with factories that pay fair wages to their workers and produce goods in a sustainable manner. Many of our factories are also partners in local corporate social responsibility initiatives.

4. Where is your company located?

Our
Our corporate headquarters is located in Hong Kong, China, but our team and our makers are worldwide.

5. Do you have a store that I can visit?

Our business model was designed to minimize waste and overheads in order to bring you amazing quality products at an accessible price point. Stores are a large and costly endeavor which would ultimately impede that quest so, no. We do have a 365-day return policy so that you can experience our exceptional essentials for yourself with no worries about being stuck with something you don’t like.
Our business model was designed to minimize waste and overheads in order to bring you amazing quality products at an accessible price point. Stores are a large and costly endeavor which would ultimately impede that quest so, no. We do have a 7-day return policy so that you can experience our exceptional essentials for yourself with no worries about being stuck with something you don’t like.

 

6. Do you offer free returns & exchanges?

Yes, w
Yes, we have a 7-day return policy so that you can experience our exceptional essentials for yourself with no worries about being stuck with something you don’t like.

7. What if I have more questions?

If you have a question we’d love to answer it. Reach out to our friendly customer service team at care@onequince.com.

If you have a question we’d love to answer it. Reach out to our friendly customer service team at cc@jovejove.com